Innovation in Administrative Processes and Digital Transformation: Effects on Operational Efficiency and Organisational Decision-Making

Abstract

Digital transformation is reshaping administrative processes through the automation of activities, the integration of information and the adoption of systems designed to improve organisational management. Within this setting, administrative innovation becomes increasingly relevant by enabling procedures to be reorganised, resources to be optimised and the conditions for timely decision-making to be strengthened. The analysis focused on examining how innovation in administrative processes, integrated with digital transformation, contributes to strengthening operational performance and organisational decision-making through automation, information integration, process management and the strategic use of digital technologies. A qualitative, descriptive and documentary study was conducted in accordance with the PRISMA 2020 guidelines, using a systematic review of academic sources related to the analytical categories. The findings indicate that automation can reduce processing times and errors in structured activities, while information integration facilitates coordination and the availability of data for management. It is concluded that administrative innovation strengthens operational performance and decision-making when technology is integrated with well-structured processes, reliable information and human capabilities.