Proposal for implementing the 5S methodology in the storage area of the Hostal Sevilla in the city of Quevedo
DOI:
https://doi.org/10.71068/3jb99780Keywords:
Organisational management, work efficiency, tourism services, occupational safety, continuous improvement, organisational cultureAbstract
The hotel sector requires strategies that improve operational efficiency and optimise internal resources. In this context, the 5S methodology represents an effective alternative for improving organisation, order, and cleanliness in critical areas. The objective of this research was to propose the implementation of the 5S methodology in the supply storage area of Hostal Sevilla, located in the city of Quevedo, Ecuador, in order to improve its operational functioning. A mixed approach was applied, with applied and descriptive research, using direct observation, structured surveys, and a checklist based on the 5S principles. The sample consisted of operational and administrative staff linked to the storage area. Among the main results, the following stand out: an improvement in average compliance with the 5S principles, from 26% to 85%; a 66.7% reduction in the time spent searching for supplies; an 80% decrease in monthly material losses; and a 34% increase in staff satisfaction. It was concluded that the application of the 5S methodology contributes significantly to operational efficiency and strengthens an organisational culture oriented towards order and continuous improvement. Furthermore, its applicability and relevance in the hotel sector context is evident, beyond the industrial sphere for which it was originally designed.
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